Alpha Movers Transport Corp. (“Alpha Movers,” “we,” “us,” or “our”), through iDOL Rides, respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use iDOL Rides, including when you create an account, request a ride, communicate with a driver, make payments, use the iDOL Wallet, provide feedback, or otherwise interact with our services.
This Privacy Policy is governed by Republic Act No. 10173, or the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).
Who We Are
The personal information controller responsible for the processing of your personal data is:
Alpha Movers Transport Corp.
Through: iDOL Rides
Data Protection Officer: Alpha Movers Transport Corp.
Email: info@alphamoversph.com
Phone: +63 993 210 3374
Address: 2609 1201, Crimson, Entrata, Civic Drive, Entrata Urban Complex, Filinvest, Alabang, Muntinlupa City
Information We Collect
Depending on how you use iDOL Rides, we may collect the following information:
A. Account Information
When you create or maintain an account, we may collect:
- Full name
- Mobile phone number
- Email address
- Password or authentication information
- Profile information
- Account identification details
- Other information you voluntarily provide to us
B. Booking and Trip Information
When you request or complete a ride, we may collect:
- Pick-up location
- Destination
- Trip date and time
- Booking details
- Assigned driver and vehicle information
- Fare and trip amount
- Trip status
- Trip history
- Cancellation information
- Ratings and reviews
- Notes or instructions submitted in connection with a booking
C. Location Information
With your permission and subject to your device settings, iDOL Rides may collect location information to provide location-based services.
This may include:
- Current or approximate location
- Pick-up location
- Destination
- Location information during an active trip
- Location information necessary to match you with available drivers
Location information may be used to facilitate bookings, determine routes and fares, provide estimated trip information, improve safety, resolve disputes, and improve our services.
You may manage location permissions through your device settings. However, disabling location access may affect certain features of iDOL Rides.
D. Payment and Transaction Information
When you make payments through iDOL Rides, we may collect information
relating to:
- Payment method
- Transaction amount
- Payment status
- Transaction reference
- Payment date and time
- Refund or adjustment information
- Other information necessary to verify and record the transaction
Where payments are processed through third-party payment providers, those providers may separately process your information under their own privacy policies.
We do not intend to collect or store your complete payment card credentials when such information is processed directly by an authorized payment provider.
E. iDOL Wallet Information
If you use the iDOL Wallet, we may collect and maintain information relating to:
- Wallet balance
- Wallet credits
- Wallet top-ups
- Wallet deductions
- Wallet transaction history
- Refunds or adjustments
- Transaction references and related records
Wallet information is used to process transactions, maintain accurate account records, resolve payment concerns, and prevent unauthorized activity.
F. Communications, Feedback, and Support
If you contact us, communicate with support, submit a complaint, provide feedback, or communicate through available iDOL Rides features, we may collect:
- Your messages
- Feedback
- Complaints
- Ratings and reviews
- Attachments or information you voluntarily provide
- Records of our communications with you
G. Device and Technical Information
We may automatically collect certain technical information when you use iDOL Rides, including:
- Device type
- Operating system
- App version
- Device identifiers
- IP address
- Log information
- Crash reports
- Performance information
- Network information
- Other technical information necessary for security and service
improvement
How We Use Your Personal Data
We may use your personal data to:
1. Create and manage your account;
2. Process and manage ride bookings;
3. Match you with available drivers;
4. Facilitate communication between you and your assigned driver;
5. Provide location-based services;
6. Calculate and process fares;
7. Process payments and refunds;
8. Manage your iDOL Wallet;
9. Maintain trip and transaction records;
10.Provide customer support;
11.Investigate complaints and disputes;
12.Promote safety and security;
13.Detect and prevent fraud, misuse, unauthorized activity, and other violations; 14.Comply with legal and regulatory requirements;
15.Improve the functionality, performance, and reliability of iDOL Rides; 16.Conduct internal analysis, reporting, and service improvement;
17.Send service-related notifications and communications;
18.Send promotional communications where permitted and applicable;
19.Protect our legal rights and interests; and
20.Carry out other purposes disclosed to you at the time of collection or otherwise permitted by law.
We process personal data in accordance with the principles of transparency, legitimate purpose, and proportionality.
Lawful Basis for Processing
We process your personal data only when permitted under applicable law.
Depending on the circumstances, our lawful basis may include:
A. Performance of a Contract
Processing may be necessary to provide the services you request,
including creating your account, processing bookings, matching you with drivers, processing transactions, and providing customer support.
B. Consent
- Where required by law, we may process your personal data based on your consent.
- You may withdraw consent where applicable. Withdrawal of consent will not affect processing that was lawfully conducted before withdrawal or processing that may continue under another lawful basis.
C. Legal Obligation
We may process personal data when necessary to comply with applicable
laws, regulations, lawful orders, or regulatory requirements.
D. Legitimate Interests
- We may process personal data where necessary for legitimate interests, provided that such processing does not override your fundamental rights and freedoms.
- This may include maintaining security, preventing fraud, improving
services, defending legal claims, and protecting our business and users.
E. Protection of Vital Interests
Where permitted by law, we may process personal data when necessary
to protect the life, health, or safety of an individual.
Sharing of Personal Data
We do not sell your personal data.
We may share or disclose personal data only when necessary, appropriate, and permitted by law.
A. Assigned Drivers
When you book a ride, certain information may be made available to the assigned driver to facilitate the trip.
This may include:
- Name or display name
- Pick-up location
- Destination
- Booking details
- Relevant notes or instructions
- Other information reasonably necessary to complete the trip
Drivers are expected to handle personal information in accordance with applicable privacy and security requirements.
B. Payment and Technology Providers
We may share relevant information with service providers that help us operate iDOL Rides, including providers involved in:
- Payment processing
- Hosting and cloud services
- Application infrastructure
- Mapping and location services
- Customer support
- Notifications and communications
- Analytics
- Security
- Technical maintenance
These providers may process personal data only as necessary to provide their services to us and subject to appropriate contractual or other safeguards.
C. Government and Regulatory Authorities
We may disclose personal data when required or permitted by law, including in response to valid legal processes, regulatory requirements, lawful government requests, or investigations.
Safety, Fraud, and Legal Purposes
We may disclose information when reasonably necessary to:
- Protect the safety of users, drivers, or other individuals;
- Investigate suspected fraud or unauthorized activity;
- Enforce our terms and policies;
- Investigate complaints or disputes;
- Establish, exercise, or defend legal claims; or
- Protect our rights, property, and legitimate interests.
Location Information
Location information is an important part of iDOL Rides.
We may use location information to:
- Identify your pick-up location;
- Help locate available drivers;
- Facilitate ride matching;
- Provide navigation and routing;
- Calculate or support fare calculations;
- Monitor an active trip;
- Improve safety and service quality;
- Investigate complaints or disputes; and
- Maintain necessary trip records.
Location access may be requested through your device’s permission settings.
You may disable location permissions through your device settings. However, certain iDOL Rides features may not function properly without location access.
Payment Information
iDOL Rides may support different payment methods.
Payment information may be processed by us and/or authorized third-party payment providers depending on the payment method selected.
We may retain transaction information necessary for:
- Confirming payment;
- Recording transactions;
- Processing refunds;
- Resolving payment disputes;
- Reconciling accounts;
- Detecting fraudulent transactions; and
- Complying with legal and accounting requirements.
Payment providers may have their own privacy policies and terms governing their processing activities.
iDOL Wallet
If you use the iDOL Wallet, we maintain records of wallet-related transactions.
These records may include deposits, credits, deductions, adjustments, refunds, and other transactions associated with your account.
Wallet information may be used to:
- Maintain accurate balances;
- Process transactions;
- Investigate discrepancies;
- Prevent unauthorized use;
- Process refunds or adjustments; and
- Provide customer support.
If you believe that your wallet balance or transaction history is inaccurate, you may contact us using the information provided in this Privacy Policy.
Communications
We may send you communications relating to your use of iDOL Rides, including:
- Booking confirmations;
- Booking updates;
- Driver assignment information;
- Trip notifications;
- Payment notifications;
- Wallet notifications;
- Account notifications;
- Security alerts;
- Service announcements;
- Customer support communications; and
- Other communications necessary to provide the service.
These service-related communications may continue even if you opt out of promotional communications.
Marketing and Promotional Communications
Where permitted by law, we may send promotional communications regarding iDOL Rides, services, offers, partnerships, or other relevant promotions.
You may opt out of promotional communications through available unsubscribe mechanisms or by contacting us.
Opting out of promotional communications does not prevent us from sending important service-related, security, account, or transaction communications.
Data Retention
We retain personal data only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, comply with legal and regulatory requirements, resolve disputes, enforce agreements, maintain business and transaction records, and protect our legitimate interests.
Different types of information may be retained for different periods depending on their purpose and applicable legal requirements.
When personal data is no longer necessary, we will take reasonable steps to delete, destroy, anonymize, or otherwise dispose of it securely, subject to applicable law.
Data Security
We implement reasonable organizational, physical, and technical measures designed to protect personal data against:
- Unauthorized access;
- Unauthorized disclosure;
- Accidental or unlawful destruction;
- Loss;
- Alteration;
- Misuse; and
- Other unauthorized processing.
Security measures may include access controls, authentication mechanisms, system monitoring, secure storage, restricted access, and other safeguards appropriate to the nature of the information and the risks involved.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
Data Breaches and Security Incidents
We maintain procedures for responding to suspected or confirmed personal data breaches and security incidents.
Where required by applicable law and regulations, we will notify affected data subjects and/or the National Privacy Commission within the required period.
We may also take appropriate measures to contain, investigate, remediate, and prevent recurrence of a security incident.
Your Data Privacy Rights
Subject to the conditions and limitations provided by law, you have rights as a data subject, including:
A. Right to Be Informed
You have the right to know whether your personal data is being processed and to receive relevant information about such processing.
B. Right to Access
You have the right to reasonable access to your personal data and information about how it is being processed.
C. Right to Rectification
You have the right to dispute inaccurate or incomplete personal data and request its correction.
D. Right to Erasure or Blocking
You may request the deletion, destruction, or blocking of personal data when permitted by law. This right is subject to applicable exceptions, including situations where we are required or permitted by law to retain certain information.
E. Right to Object
You may object to certain processing of your personal data when permitted by law, including certain processing based on consent or legitimate interest.
F. Right to Data Portability
Where applicable, you may request a copy of your personal data in an electronic or structured format and exercise your right to data portability as provided by law.
G. Right to File a Complaint
You have the right to file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.
H. Right to Damages
You may have the right to seek compensation for damages caused by unlawful or unauthorized processing, subject to applicable law.
Account Deletion
You may request the deletion of your iDOL Rides account, subject to applicable legal and operational requirements.
A. What Happens When You Delete Your Account
Upon an approved account deletion request, we will take reasonable steps to delete or anonymize personal data that we are no longer required or permitted to retain.
Certain information may be retained when necessary for:
- Legal compliance;
- Accounting and financial records;
- Fraud prevention;
- Dispute resolution;
- Establishing, exercising, or defending legal claims;
- Regulatory requirements; or
- Other purposes permitted by law.
B. What Is Removed and What Is Retained
When your account is deleted, information that is no longer necessary may be removed or anonymized.
Certain completed trip and transaction records may not be immediately deleted where retention is necessary for legal, accounting, security, dispute-resolution, or other legitimate purposes.
Where appropriate, retained records may be anonymized or de-identified so that they are no longer reasonably linked to you.
C. Deletion Is Irreversible
Account deletion is permanent once completed and cannot be undone.
If you wish to use iDOL Rides again after deletion, you may need to create a new account.
Children’s Privacy
iDOL Rides is intended for individuals aged 18 and over.
We do not knowingly collect personal data from children. We rely on your representation that you meet the applicable age requirement; we do not currently verify age.
If you believe that a child has provided us with personal data, please contact us using the information below. We will take appropriate steps to review and, where appropriate, delete the information.
Third-Party Services
iDOL Rides may use third-party services to support certain functions of the platform, such as payment processing, mapping, hosting, analytics, communications, security, and other technical services.
These third parties may process personal data in accordance with their own privacy policies and applicable agreements with us.
Where appropriate, we require our service providers to implement reasonable measures to protect personal data and process it only for authorized purposes.
Automated Processing and Profiling
iDOL Rides may use automated systems to support operational functions such as:
- Ride matching;
- Booking management;
- Fare or transaction processing;
- Fraud and security monitoring;
- Service performance analysis; and
- Other operational activities.
Where automated processing or profiling is used in a manner that materially affects your rights or interests, we will provide information and applicable rights as required by law.
Cookies and Similar Technologies
Where applicable, iDOL Rides and its technology providers may use cookies, device identifiers, software development kits, or similar technologies to:
- Maintain functionality;
- Remember preferences;
- Improve performance;
- Analyze usage;
- Maintain security; and
- Improve our services.
The specific technologies used may vary depending on the version and functionality of iDOL Rides.
Your Responsibilities
You are responsible for keeping your account credentials and authentication information confidential.
You should:
- Use accurate information when creating your account;
- Keep your password or authentication credentials secure;
- Avoid sharing your account with other individuals;
- Immediately report suspected unauthorized access; and
- Keep your contact information updated where necessary.
We will not be responsible for unauthorized activity resulting from your failure to reasonably protect your account credentials, except where otherwise required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
For significant changes, we may provide additional notice through iDOL Rides or other appropriate communication channels.
Your continued use of iDOL Rides after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
Contact Us
For questions about this Privacy Policy, requests concerning your personal data, or to exercise your data privacy rights, you may contact our Data Protection Officer:
Data Protection Officer:
Alpha Movers Transport Corp.
Email: info@alphamoversph.com
Phone: +63 993 210 3374
Address: 2609 1201, Crimson, Entrata, Civic Drive, Entrata Urban Complex, Filinvest, Alabang, Muntinlupa City
If you are not satisfied with our response or believe that your data privacy rights have been violated, you may lodge a complaint with the:
National Privacy Commission
5th Floor, Delegation Building, PICC Complex
Roxas Boulevard, Pasay City, Philippines
You may also visit the National Privacy Commission’s official website for information on data-subject rights and complaints.